Privacy Policy

Introduction

dusskweellss ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our property rental curation services in Kuala Lumpur, Malaysia.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and maintain transparent practices regarding data collection and usage. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect information that you provide directly when you:

• Submit inquiries through our contact forms or email
• Schedule property viewings or consultations
• Enter into lease agreements
• Communicate with our team via phone, email, or in person

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Identification documents (passport, national ID) for lease verification
• Employment information and references for tenancy assessment
• Payment information (bank details for lease transactions)
• Preferences regarding property type, location, and requirements

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and device information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website or search terms

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To match you with suitable properties, coordinate viewings, facilitate lease agreements, and provide ongoing support during your tenancy
• Communication: To respond to inquiries, provide property information, send updates about your tenancy, and deliver requested documentation
• Verification: To conduct necessary background checks and reference verifications for lease approval in accordance with standard property management practices
• Legal Compliance: To fulfill legal obligations including tax reporting, anti-money laundering requirements, and regulatory compliance
• Service Improvement: To analyze usage patterns, improve our website functionality, and enhance our property curation and client service processes
• Marketing: To send information about our services, new property listings, and relevant updates (only with your explicit consent, and you may opt out at any time)

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit permission for specific processing activities
• Contract Fulfillment: Processing is necessary to fulfill our service agreement with you
• Legitimate Interest: Processing serves our legitimate business interests while respecting your rights and privacy
• Legal Obligation: Processing is required to comply with Malaysian law and regulations

Data Sharing and Disclosure

We may share your information with:

• Property Owners: When facilitating lease agreements, we share necessary tenant information with property owners for verification and approval purposes
• Service Providers: Third-party vendors who assist with website hosting, payment processing, document management, and background verification services. These providers are contractually obligated to maintain data confidentiality
• Legal Authorities: When required by Malaysian law, court order, or regulatory authority, or when necessary to protect our legal rights and interests
• Professional Advisors: Lawyers, accountants, and other professional consultants bound by confidentiality obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure server infrastructure with encryption protocols
• Access controls limiting data access to authorized personnel only
• Regular security assessments and system updates
• Secure document storage with encrypted backups
• Employee training on data protection and confidentiality

While we strive to protect your information, no internet-based system is completely secure. We encourage you to take precautions when sharing personal information online.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Tenancies: Throughout the duration of your lease and ongoing service provision
• Lease Records: For seven years after lease termination, as required by Malaysian tax and business record retention laws
• Marketing Communications: Until you withdraw consent or request removal from our mailing list
• Legal Requirements: As required by applicable laws and regulations

Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act, you have the following rights:

• Right to Access: Request access to your personal data that we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Withdraw Consent: Withdraw previously given consent for data processing (where consent is the legal basis)
• Right to Data Portability: Request transfer of your data in a structured, commonly used format
• Right to Limit Processing: Request limitation of how we process your data in certain circumstances
• Right to Object: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within 21 days as required by PDPA.

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe we have not handled your data appropriately.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and gather analytics. Cookies help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve user experience and site performance
• Provide targeted information based on your interests

For detailed information about our cookie usage and how to manage your preferences, please review our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

International Data Transfers

Your personal information is primarily stored and processed within Malaysia. If we transfer data outside Malaysia, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: